REFUND Policy

I value your trust and aim to provide high-quality social media management and creative services. Please review the following policy regarding payments, cancellations, and refunds.

All payments for services (such as social media management, content creation, or strategy packages) are required in full, or according to the agreed payment terms stated in the contract, before work begins.

Because my services are customized and based on time, planning, and creative effort, refunds are generally not offered once a project or service has started.
However, partial refunds may be considered under the following conditions:

• The project has not yet begun or no work has been delivered.

• The client cancels within the same day of payment and before any work has started.

No refunds will be issued for:

• Completed or partially completed projects

• Strategy sessions, consultations, or digital materials already delivered

• Missed client deadlines, delayed feedback, or lack of communication

Once payment has been received and work has started, project cancellations are not permitted.

• If you wish to cancel a project before work begins, please submit a written request via email to hello@mslovecreativemedia.com

• Any approved refunds (if applicable) will be processed within 7–14 business days of confirmation.

I strive to ensure client satisfaction through open communication and revision opportunities (as outlined in your service agreement). If you’re unsatisfied, please contact me directly so I can make things right where possible.

For questions or refund requests, please reach out to:
📧 ms.lovecreativemedia@gmail.com
🌐https://mslovecreativemedia.wixstudio.com/about/contact